Support

Need help with OwlSonic? We’re here to help with the app, OwlSonic Cloud and your account.

Contact OwlSonic

Email: [email protected]

When contacting us, describe what happened and include the platform (Windows, macOS, Linux, Android or iOS, where supported), app version and steps needed to reproduce the problem. Screenshots can be helpful if they do not contain private account information.

What can we help with?

• Account access: registration, verification emails, sign-in and password reset.
• Music imports: supported file types, failed imports and library metadata.
• Cloud and synchronization: uploads, syncing and storage-related issues.
• Playback and offline listening: playback failures or missing offline media.
• Wave and music discovery: unexpected behavior or technical issues.
• Privacy and account deletion: data-rights requests and help with the deletion process.
• Content-rights inquiries: concerns about material stored or surfaced by OwlSonic.

Privacy and security when contacting support

Never email your password, verification codes, authentication tokens or private signed download links. Only share audio files, logs or other personal data if specifically needed and through an appropriate channel.

To request account deletion, see Account Deletion. For information about processing and retention, see the Privacy Policy.

Beta software

OwlSonic may be offered as a preview or beta release. We welcome bug reports and suggestions, but response times and availability of individual features are not guaranteed.